My husband and I started looking for a minivan over 6 months ago and had difficulties dealing with several other dealers/makers. We actually gave up and put it on hold because of the frustration we encountered. Then, we were connected with Tim Earles as our salesman, and our experience was completely different. Not only was Tim knowledgeable about the Sienna, he was honest and straightforward with the details and negotiations, and had a great sense of humor that helped get us through the process. With regards to the dealership, Thompson is over an hour from our home, but because of their dedication to their customers, the state of the art facilities and the overall experience, we will continue to have our car serviced there. Our finance person was awesome too! Straightforward and great to work with. Thank you Tim and Thompson Toyota for making this process easier and fun at the same time!